JCPenney FAQs – JCP Associates

JCPenney FAQs

JCPenney Associate employee portal is a new tool. Many users face issues in the login at and access its features. So, in this article, we tried to answer all the commonly asked queries.

Following are some most asked FAQs by the Jcpenney employees related to Jcpenney Associate Kiosk online login portal.

How Do I View My Jcpenney Paycheck?

You can view your paycheck from the JCPenney associate web portal anytime. Follow the below steps to access JCP paycheck:

  • First of all, visit the JCPenney associate kiosk official website at and log in to your account using your valid JCP username and password.
  • Click on the view paycheck stub option.
  • If in front of your paycheck option is written “Advice,” then that is a direct deposit. If there is a written “Check,” then that is a paper check.
  • So, view what word is there to make sure in which method you will receive your paycheck.
  • If you have any additional queries, you can call to JCPenney benefits center at 1-888-890-8900 and ask for Payroll.

What to Do If I Didn’t Receive My Paycheck?

If you didn’t receive your paycheck or your paycheck is lost, damaged, or stolen, then you should call the JCPenney Benefits Center at 1-888-890-8900 and ask for Payroll.

What Should I Do If I Have Received My JCPenney Paycheck, But the Deductions Are Incorrect?

If deductions are wrong in your JCP paycheck, please contact the JCPenney benefits center at 1-888-890-8900 and ask for Health & Insurance.

What Should I Do If I Have Received My Paycheck But the Rate or Hours Are Wrong, or The Commission Is Wrong, or My Schedule Is Wrong, Or I Was Not Late/Absence, and My JCP Jtime Says I Was?

If you have received your paycheck, but the hours or rates or both are wrong. Please contact your store leadership team and ask them to correct it. You can check your schedule in your JTime in the JCPenney associate portal.

What to Do If I Have Lost My Skylight Card?

Follow the below steps if you have lost your skylight card:

  • First, go to the store and ask for an instant issue pack and enter the JCPenney Kiosk.
  • Call Skylight at 1-877-814-7679 to activate.
  • There, you will get some options.
  • Click one if activating a card
  • Click * if lost/stolen/never received card
  • Customer Service 1-888-606-9800

I Was on A Leave of Absence; The Dates of My Leave Are Not Correct. Whom Should I Contact to Correct the date?

If your leave of absence dates is not correct, then you can contact the JCPenney Absence Management Center at 1-877-527-0722 to inform about the issue and ask them to correct it.

I Was on A Leave of Absence, But Now I Am Back to Work and Started Working. Still, I Am Not Able to Access Some Features, Tools, and Systems Properly. What Should I Do?

The system takes overnight refresh to regain full access and work properly. So, after return from leave, refresh your system. If you are not able to access it after that, you can change your JCPenney kiosk password. If still, you are having a problem, then talk to leadership at your store.  

Why Can’t I Log in To My JCPenney Associate Kiosk?

If you are facing issues in login into the JCPenney associate employee portal, then try the following tips:

  • Refresh browser
  • Clear cache and cookies
  • Use any other browser
  • Check your username and password, you are using valid credentials or not.
  • Sometimes the problem can be in the server, so try to access the JCPenney associate account later.

After trying all the above tips, if you cannot log in to, you should call the JCPenney helpdesk.

  • JCPenney Home Office associates call at 972-431-6900.
  • For all other locations, please call JCPenney Shared Services at 1-800-879-1111.

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