How to contact jcpenney customer service
How do I speak to someone at JCPenney?
- Product Information. Product Recalls. Recycling. Jewelry Protection Plans & Repair. Frequently Asked Questions.
- Pricing & Payment. Our Lowest Price Guarantee. Pricing, Sales Tax, & Promotions. Check Gift Card Balance. Rebates. Payment Options.
- Contact Us. Email [email protected]. Call 1-800-322-1189. Tweet us @ askJCP.
Can I return an online order to JCPenney?
Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 90 days of the original purchase date.
What number do I call to place an order with JCPenney?
If you need to adjust your order after placing it, please call customer care at 1.800. 322.1189.
How do I cancel an online order with JCPenney?
To change or cancel your online order, contact our Customer Care Department at 1-800-597-6453.
Where is my JCPenney account number?
Find your account number on your JCP credit card or statement. From the JCPenney online credit center, click the “Register” button. Enter your JCPenney card account number and billing address ZIP code. Click “Continue” to choose your user ID and password.
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
How long do I have to return something at JCPenney?
Purchases made in store or at jcp.com are eligible for a return or exchange with a receipt within 90 days of the original purchase date. Refunds will be issued on the original form of payment or JCPenney Gift Card.
How many days is JCPenney return policy?
Refunds will be remitted to original form of payment if returned within 30 days of purchase date. Refunds will be remitted to a merchandise return voucher if returned 31 – 60 days after purchase date. Exchanges can be offered any time up to 60 days if presented with a valid JCPenney receipt for the purchase price.
Why can’t I get on JCPenney website?
If you can’t access the JCPenney website, flushing the DNS cache could be an option you should consider for this specific reason and for others too. Firstly, your DNC cache may contain outdated information and you might experience difficulty accessing websites or applications.
How do I pay my JCPenney credit card bill?
How To Make a JCPenney Credit Card Payment Online
- Go to the JCPenney online payment center and log in using the user ID and password you selected.
- Select the “Pay my Bill” link.
- Enter your checking account information, payment amount and payment date. You’ll also need your bank’s routing number to complete the payment.
How long will JCPenney hold my order?
JCPenney will hold your items for ten (10) days starting the day your order was processed by JCPenney. If your order is not picked up within ten (10) days, we will cancel the order and credit the transaction amount to your original method of payment.
Can JCPenney look up your credit card?
Yes, JCPenney can look up your card. They keep track of all their customers’ information, including credit card numbers, addresses, and contact information. If you have any questions or concerns about your account, you can contact their customer service department for assistance.
How do I cancel my JCPenney credit card?
WalletHub, Financial Company You can cancel your JCPenney Credit Card by calling credit services at (800) 542-0800. Be aware that if there’s a balance remaining on the canceled account, you will still need to make at least the minimum payment every month until the balance is paid in full.